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How much is postage?

We use Australia Post for our shipping. Our shipping fees include all packaging, postage and handling costs, these are listed below in our Shipping Information section.

Can I request changes to the jewellery I am ordering from the website i.e. I need a necklace to be a little longer?

Yes, please contact us at info@sparklingdragondesigns.com.au with your request before placing your order, and we can discuss the changes required; some changes may incur an additional cost.

The piece I want to order is silver can I change it to gold?

Most designs can be created in gold or another colour, but you must contact us before ordering to confirm if this option is available and to check the price difference. (Please note the ability to change colours applies to most but not all our jewellery).




Do I need to pay a deposit?

When custom or special orders are placed I take a 30% deposit and the balance is paid when the jewellery is approved and ready. All regular orders placed online need to be paid in full upon ordering (payments are made at the end of the checkout procedure).


How long will it take for my custom jewellery to be made?

Due to the seasonal nature of weddings, design and creation time does depend on the time of the year and what is ordered. For instance special request for a change of jewellery colour or a large order of Wine Glass Charms will take longer. (Please keep this in mind when ordering to allow for delays). Most orders are usually able to be created or adjustments made between 2 and 4 weeks. Please advise us is you only have limited amount of time so we can accurately gauge if it will be possible to complete your order in time.


What is the jewellery made of?

Our handmade beaded jewellery is created using quality findings in a variety of colours such as silver plate, antique copper and black nickel. Sterling silver findings are available on request.We use all types of beads including; semi-precious gemstones, czech glass, crystal, pearls, lampwork and foil. Our designer also uses variety of materials such as felt, resin, and silk for a unique look. For individual jewellery please check each item description for further details.




Will I be able to try my custom designed jewellery on before buying?

This service is available only for special orders and/or brides who would like to try jewellery and only by prior appointment. (We are located in Montrose Victoria).


How long until I receive my order?

Once your payment has been cleared your order will sent out. Depending on method of delivery chosen will dictate the delivery speed. However, if you have requested a special order they may around 2 to 4 weeks as each item is handcrafted.


How will my jewellery be packaged?

All jewellery in packaged in an organza bag and posted in a padded Australia Post bag. For more fragile items extra bubble wrap is added.


Do you sell wholesale?

No.




How secure is the web site when paying by credit card?

We use Paypal which is a separate secure website, we have found this is the safest way to pay. We do not see your private payment details and are notified when your payment has been processed.


Do you ship internationally?

Yes, but we must be notified first that it is an international order. We ship to most overseas countries a shipping cost will be advised before checkout completion. Please note all prices are in Australian Dollars.




How long before a "Sold Out" item is back in stock?

As our jewellery is made as unique designs most of our pieces are one off creations. If you have seen a design on our website which has been sold please do not hesitate to contact us if you would like a similar piece created for you and we can discuss your options. Matching earrings, necklaces and bracelets can also created on request.



Can we choose a different colour for an item of jewellery?

Yes, there is no problem in making the item in the colour you want. I have a wide selection of colours. If there is a particular colour which I don’t have available there will be a small delay time to get in. Please note this design service will take time to make your request (approximately 2 to 4 weeks). A small deposit of 30% will also be required beforehand.




SHIPPING INFORMATION:


We use Australia Post for our shipping.

Our Shipping fees include all packaging, postage and handling costs.

Shipping within Australia:

Regular Parcel Post (2 to 6 working days) * $4.00 *

Registered Post (4 to 10 working days) * $7.60 *

Express Post (1 to 3 working days) * $8.40 *

Local Pick-Up is available by prior appointment only (we are located in Montrose, Victoria)



Economy Post is not insured and cannot be tracked or claimed on if lost or damaged. No claims are possible for this postage choice and is at the risk of the purchaser.

Express Post has a tracking number, however insurance is limited to the cost of the postage only and will only be refunded when Australia Post refunds the postage charge to Sparkling Dragon Designs.

Registered Post is trackable and insured to the value of the item including postage - claims for lost parcels are we will lodge a complaint with Australia Post on your behalf.

We suggest you use Registered Post if you are concerned about loss or damage of parcels. Registered post includes insurance to the value of $100.00. For orders over $100.00 we will insure the extra value at our expense.



Registered Post requires someone to sign for the item on arrival, or if this is not possible, collect the item from your nearest Post Office. Australia Registered Post provides the following security for your Parcel. (a) Proof of postage (b) Signed dated receipt (c) Delivery signature (d) Insurance cover to value of $100.

Once we have received your order we will send you an invoice with your total purchase amount and including postage.

All packages are sent securely in padded postage bags to protect goods during postage.

For added security orders can be delivered via Registered Post. (If you do not request to have it sent by Registered Post and the item is lost you will not be covered.) Regular postage charges do not include insurance, cover for damage or loss of goods in transit. Goods can be insured on request.



We do not take responsibility for goods once they have been posted through Australia Post unless they are either Express or Registered Post. We accept no responsibility for parcels that are lost or damaged within the Australia Post Postal system. However, please contact us if your shipment is lost or arrives in a damaged condition.

If your goods were sent by Express Post we will provide you with the tracking number, but it is up to you to pursue the matter with Australia Post.



If your shipment was sent by Registered Mail and it does not arrive, we will lodge a complaint with Australia Post on your behalf. The success or otherwise of your claim then being at the sole discretion of Australia Post.

If you start to unpack your shipment and find that it has been damaged, do not unpack it any further, as Australia Post will request to view it before any claim can be made. Postal insurance is only valid if all the packaging is kept for inspection - without this evidence there is no proof that your parcel was damaged in transit.



For Express Post, 'Next Business Day Delivery' to be operative, your shipping destination needs to be within the Australia Post 'Next Business Day Delivery Network'. For details, check the Australia post website www.auspost.com.au.



However, please note that Express Post parcels can not be insured. We can only provide the Registered Post and Insurance if the method of shipment chosen is normal Parcel Post. WE WOULD STRONGLY SUGGEST THAT FOR ORDERS OVER THE VALUE OF A$100, DO NOT SELECT TO HAVE THEM SENT BY EXPRESS POST.

Should a claim arise due to the unlikely event of the registered and insured parcel being lost or damaged, the success or otherwise of your claim is still at the sole discretion of Australia Post.



INTERNATIONAL SHIPPING:

We use Australia Post Air Mail for International Purchases (3 to 10 business days, depending on destination).

Please note we currently only ship to a selected range of Countries, please email us to confirm we are able to post to you.

For a pricing guide check the Australia post website www.auspost.com.au.

Postage charges will be advised on order confirmation.

All goods are thoroughly examined before packaging to ensure they are sent in A1 condition. Whilst we accept no responsibility for parcels lost or damaged within the postal system please notify us if your parcel doesn’t arrive or arrives damaged and we will look into it for you.



If your goods arrive broken, Australia Post will request to view them before any claims can be made.

We highly recommend you use Registered Post if you are concerned about lost or damaged parcels. Registered post includes insurance to the value of $100.00.

Please note, you will be responsible for any taxation charges and duties that apply in your country. For further information please contact your customs agency. We cannot be responsible for any postage or customs delay in the delivery of your goods.

We strive to ensure our products are delivered on time and in good condition.



COURIER:

We are currently sourcing courier services. If you would like your purchase couriered please contact us.



PAYMENT:

Please note that payment must be received within 14 days of placing your order, unless by prior arrangement. All orders not paid for within this time will be returned to stock and we cannot guarantee that the items will be available if your payment is received late.

No items will be posted without payment being fully received.

Direct deposit into Bank Account: information will be sent to you with your order confirmation (please note that goods purchased will not be dispatched until payment received to account). **If our Bank Details for some reason do not show up in the Check Out Process please email us**

Please mention your name in the description field when depositing, once a payment has been made please email confirmation that payment has been completed.


*** PLEASE NOTE: Funds transferred between banks can take up to 48 hours to process. Any concerns please check with your financial institution. We cannot contact banks on your behalf due to privacy laws ***

PAYPAL - We also accept Paypal. This is a highly secure site. Pay using your Paypal account or you can use Visa or MasterCard or Direct deposit.



TRANSACTION CURRENCY:

All products and shipping costs are in Australian Dollars.

International Residents:

Money Orders must be made out in Australian dollars - we will not accept any other currency.

If you send cash the bank charges AU$15 to cash foreign currency. You pay the fee.

If you send an International Money Order the bank Charges AU$15 to cash. You pay the fee.

Privacy & Terms



PRIVACY:

Sparkling Dragon Designs are committed to protecting your privacy. Personal information including delivery addresses and contact numbers are for invoicing purposes only and will not be disclosed to any other parties. Your private personal details will not be shared without your consent, or unless required to do so by law.



TERMS & CONDITIONS:

Please note prices are subject to change without prior notice.



RETURNS POLICY:

We aim for customer satisfaction and do our best to ensure the goods you ordered arrive promptly and in good condition.

However, in the rare event that you do have a problem with your order, contact us and we will do our best to fix it! All returns will be considered on a case-by-case basis.

Please choose carefully. No returns are accepted without prior approval. We reserve the right to deny credit claims or returns at our discretion.



Note that there is a limit to the colour range displayable on a web page and may display differently on individual computer screens. It’s not always possible to display sizes accurately. Therefore, we are unable to accept any returns or claims due to the colour or size of an item.

We cannot exchange products if you change your mind or ordered too many items, you are however entitled to a refund, credit, or exchange if the goods are faulty. received in a damaged state (slight packaging damage or soiling not considered damage warranting replacement). The Guarantee does not cover willful damage, negligence, misuse or accidental damage caused by the user or other persons.

We do not accept responsibility for any allergic reactions to materials used in our jewellery and advise that it should be worn at your own risk. If you are susceptible to allergies with jewelry please contact us to discuss the option of sterling silver findings (please note these will cost extra).



To request a return please email us immediately upon receiving your goods at info@sparklingdragondesigns.com.au with a written explanation (and photo if possible) of your dissatisfaction of such product, along with proof of purchase. Once we accept your request, we will then email you a reference number.

Products need to be returned to us unworn and in their original condition within 7 days if your return is accepted. Upon receipt and acceptance of your return, will exchange, credit or refund your purchase price (not including shipping and insurance cost). We will notify you via email once your return has been processed.

If you have any questions regarding color, shape, or size, please email us before placing your order. We are more than happy to assist you in choosing the correct product. Once purchased we accept no responsibility of the item if any claim arises from its misuse or resale.



PRODUCT DESCRIPTIONS:

Items that have been photographed may have been enlarged to show details. No guarantee is given that any of our products are colorfast.

All care has been taken to ensure that the information contained within this website is true, accurate and up to date. We take no responsibility for accidental errors or omissions.

Last Updated: 24 Jun 2008 05:46:49 PDT home  |  about  |  terms  |  contact
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